Complaints Procedures
Wombwell Park Street Primary School has an open door policy. This means that whatever your concern or issue, we welcome parents to come in to school and discuss it with class teachers, TAs, our PSA or a member of our Leadership Team. We find that this always works best, for the children and yourselves. We will always try to act quickly and efficiently, to sort problems out for the benefit of the children. Staff are warm and welcoming and will always endeavour to speak to you promptly and with understanding and care.
Your first contact should always be your child's class teacher (unless the issue warrants more serious action, in which place you should speak to Mrs C Lawson or Mrs L Longden.
In a morning, it is sometimes difficult to speak with teachers and TAs as they are focused on the children and on teaching and learning. In situations like this, we have our school's Parent Support Advisor who is on hand to deal with any parental concerns (she can be located via the main school Office). Alternatively, you can always phone school and ask for a specific teacher to phone you back.
If your concern or complaint is regarding your child's Special Educational Needs (SEN needs) then your first contact would be with our school's SENCo, Mrs S Vaughton (who is predominantly in school on Thursdays). If she is unable to speak or indeed if the concern or complaint is serious, do not hesitate to contact Mrs C Lawson (who will liaise with Mrs E Oliver - Chair of Governors and Mrs A Holdsworth - Governor for SEN if needs be) and act accordingly.
If, when you contact school, you can not get to speak or meet with the right people, then please leave a message with our Office staff (Mrs Turner is our Office Manager) and they will pass the message on quickly, for the relevant people to act upon. Alternatively, you could e-mail our school account, which the Office staff will filter and forward on the necessary information to the right person. This is: parkstreet@ecmtrust.co.uk
If, in the unlikely event that you feel your issues have not been dealt with and you would like to take this further, we would always ask that you use our 'Complaints Policy'. Please find this below.
Your first contact should always be your child's class teacher (unless the issue warrants more serious action, in which place you should speak to Mrs C Lawson or Mrs L Longden.
In a morning, it is sometimes difficult to speak with teachers and TAs as they are focused on the children and on teaching and learning. In situations like this, we have our school's Parent Support Advisor who is on hand to deal with any parental concerns (she can be located via the main school Office). Alternatively, you can always phone school and ask for a specific teacher to phone you back.
If your concern or complaint is regarding your child's Special Educational Needs (SEN needs) then your first contact would be with our school's SENCo, Mrs S Vaughton (who is predominantly in school on Thursdays). If she is unable to speak or indeed if the concern or complaint is serious, do not hesitate to contact Mrs C Lawson (who will liaise with Mrs E Oliver - Chair of Governors and Mrs A Holdsworth - Governor for SEN if needs be) and act accordingly.
If, when you contact school, you can not get to speak or meet with the right people, then please leave a message with our Office staff (Mrs Turner is our Office Manager) and they will pass the message on quickly, for the relevant people to act upon. Alternatively, you could e-mail our school account, which the Office staff will filter and forward on the necessary information to the right person. This is: parkstreet@ecmtrust.co.uk
If, in the unlikely event that you feel your issues have not been dealt with and you would like to take this further, we would always ask that you use our 'Complaints Policy'. Please find this below.
| ECM Complaints Policy |