Wombwell Park Street Primary
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Complaints Procedures

Wombwell Park Street Primary School has an open door policy.  This means that whatever your concern or issue, we welcome parents to come in to school and discuss it with class teachers, TAs, our PSA or a member of our Leadership Team.  We find that this always works best, for the children and yourselves.  We will always try to act quickly and efficiently, to sort problems out for the benefit of the children.  Staff are warm and welcoming and will always endeavour to speak to you promptly and with understanding and care.

Your first contact should always be your child's class teacher (unless the issue warrants more serious action, in which place you should speak to Mrs C Lawson or Mrs L Longden.
In a morning, it is sometimes difficult to speak with teachers and TAs as they are focused on the children and on teaching and learning.  In situations like this, we have our school's Parent Support Advisor who is on hand to deal with any parental concerns (she can be located via the main school Office).  Alternatively, you can always phone school and ask for a specific teacher to phone you back.
If your concern or complaint is regarding your child's Special Educational Needs (SEN needs) then your first contact would be with our school's SENCo, Mrs S Vaughton (who is predominantly in school on Thursdays) and Mr A Fidment (available throughout the week). If they are unable to speak or indeed if the concern or complaint is serious, do not hesitate to contact Mrs C Lawson (who will liaise with Mrs E Oliver - Chair of Governors and Mrs R Riley- Governor for SEN if needs be) and act accordingly.

If, when you contact school, you can not get to speak or meet with the right people, then please leave a message with our Office staff (Mrs Turner is our Office Manager) and they will pass the message on quickly, for the relevant people to act upon.  Alternatively, you could e-mail our school account, which the Office staff will filter and forward on the necessary information to the right person. 
​This is: parkstreet@ecmtrust.co.uk

If, in the unlikely event that you feel your issues have not been dealt with and you would like to take this further, we would always ask that you use our 'Complaints Policy'.  Please find this below.
ECM Complaints Policy Spring 2019
File Size: 210 kb
File Type: pdf
Download File

Location

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Picture

Contact Us

​Mailing address:
Wombwell
 Park Street Primary School,
Park Street,
Barnsley,
S73 0HS

Telephone: 01226 752029
Email: parkstreet@ecmtrust.co.uk

General Enquiries: 
​
Office staff will be happy to assist you with any enquiries and direct you to the relevant staff as necessary.  Our Leadership team will always be happy to help, as will our Parent Support Advisor Carol Hitchens.

If you require a paper copy of any of the information found on our website we will be happy to provide you with this free of charge upon request, Please contact a member of our office staff who will be more than willing to help.
  • Home
    • A Welcome From The Head
    • Headteacher's Blog
    • Who's Who?
    • Governors
    • Barnsley Community
    • School's Ethos >
      • School Aims
      • Vision Statement
      • School Policies
      • Behaviour
      • Exclusion Arrangements
      • Equality
      • Promotion Of British Values and SMSC at Park Street
    • ECM Trust >
      • Corporate Information
    • Safeguarding At Park Street
    • GDPR
    • Job Vacancies
    • Contact
  • Our Curriculum
    • Curriculum Intent
    • Curriculum Leaders
    • Statutory Assessments
    • Core Subjects >
      • Reading >
        • Reading Blog
      • Writing >
        • Writing Blog
      • Maths >
        • Maths Blog
      • Computing >
        • Computing Blog
      • Science >
        • Science Blog
        • Spectacular Science
      • Community Cohesion >
        • Community Cohesion Blog
    • Foundation Subjects >
      • Art >
        • Art Blog
      • D&T >
        • DT Blog
      • Geography >
        • Geography Blog
      • History >
        • History Blog
      • Modern Foreign Languages >
        • MFL Blog
      • Music >
        • Music Blog
      • PE >
        • PE Blog
      • PSHE >
        • PSHE Blog
      • RE >
        • RE Blog
    • Mrs Fitchett's Art Blog
    • Mr Smith's Sporting Information
    • Personal Learning And Thinking Skills >
      • PLT Superstars
      • Self Management Man
      • Independent Enquiry Girl
      • The Terrific Teamwork Twins
      • The Reflective Ranger
      • Pat the Effective Participator
      • Creative Thinker
  • Team Groups
    • Team CM >
      • Team CM Blog
    • Team WP >
      • Team WP Blog
    • Team CC >
      • Team CC Blog
    • Team CH >
      • Team CH Class Blog
    • Team CT >
      • Team CT Blog
    • Team AC >
      • Team AC Blog
    • Team GG >
      • Team GG Blog
    • Team JF >
      • Team JF Blog
    • Team JD >
      • Team JD Blog 20-21
    • Team AF >
      • Team AF Blog
    • Team LG >
      • Team LG Blog
    • Team LL >
      • Team LL BLOG 20/21
  • Parents
    • New To Park Street Primary School? >
      • New to Park Street
      • New Starters - Nursery
      • New Starters - Reception
    • Nursery Admission Arrangements
    • Primary School Admission Arrangements
    • Attendance
    • Before & After School Provisions plus After School Extra Curricular Activities
    • Complaints Procedure
    • Coronavirus >
      • Remote Learning
    • Drop Off / Pickup Times
    • Healthy Schools
    • Information for Parents
    • Letters and Leaflets
    • Newsletters
    • Online Safety >
      • Digital Parenting
    • Parent Support Advisor
    • Raising Awareness of the Prevent Strategy
    • School Dinner Menu
    • School Times
    • School Uniform
    • Snow and bad weather
    • Special Educational Needs & Disability School Offer
    • Transition to Secondary Education
    • Useful Forms
    • What our parents say about Park Street?
  • Kids Zone
    • Arts Council Blog
    • French
    • Online Safety
    • Performing Arts
    • Junior Reader Leaders
    • School Trips and Visitors >
      • Kingswood Residential
      • Trips we have been on
      • Visitors in school
    • Special Jobs Around School
    • Special Learning Events
    • Student Council Blog
    • Eco Rep Blog
  • Statutory Information
    • School Performance Tables
    • Sports Premium
    • Pupil Premium
    • School Policies